Return & Refund Policy

At Fluffyz.store, we aim to make your shopping experience as smooth and stress-free as possible. If your plush item arrives damaged or broken, we sincerely apologize and are fully committed to resolving the issue quickly and offering the right solution.

If your product arrives damaged, please notify us within 14 days of receiving your order. To begin the return process, simply email our customer service team at contact@fluffyz.store. Be sure to include:

• Your order number

• A short description of the problem

• Photo or video evidence of the damage

• The tracking number associated with your order

Once we’ve reviewed your request and confirmed the issue, you can choose between two options:

Replacement
We’ll send you a brand-new plush item free of charge.

Refund
We’ll issue a full refund, including any shipping fees, back to your original payment method. Refunds are typically processed within 14 days after we receive the returned item.

If you have any questions or need assistance with a return or refund, don’t hesitate to reach out to us at contact@fluffyz.store. We’re here to help and fully committed to your satisfaction.